Terms and Conditions
Last updated: July 2026
Welcome, and thank you for shopping with Tami's Jami's! By placing an order or using our website at tamisjamis.com, you're agreeing to the terms below. We've written these in plain language so they're easy to understand. If anything is unclear, please don't hesitate to contact us.
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About Tami's Jami's
Tami's Jami's is a small, home-based food business located in Memphis, Tennessee. All of our jams, preserves, and related products are handmade from scratch by Tami Renfroe using 100% natural ingredients and no artificial flavoring.
Our products are made in small batches, which means color, texture, and consistency may vary slightly from batch to batch. This is a natural part of the handmade process and a sign of quality.
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Placing an Order
When you place an order on our website, here's what you can expect:
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Your order is not final until you receive a confirmation from us. We will review your order and confirm it by email.
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We reserve the right to cancel or refuse an order if a product becomes unavailable, if there is a pricing error, or for any other reason at our discretion. If we cancel your order, you will receive a full refund.
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Prices are listed in U.S. dollars and are subject to change without notice. The price you see at checkout is what you will be charged.
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By placing an order, you confirm that you are at least 18 years of age and authorized to use the payment method provided.
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Payment
We accept all major credit and debit cards as well as any other payment methods available at checkout. Payments are processed securely through our payment processor. We never store your full card information on our end.
By submitting your payment information, you authorize us to charge the total amount shown at checkout, including any applicable taxes and shipping fees.
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Shipping
We ship to all 50 U.S. states. Here's what you need to know:
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Address disclosure — our physical address is provided to you only after your order has been placed and confirmed. This is for security purposes.
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Processing time — orders are typically prepared and shipped within our cooking hours: Monday–Friday 9am–4pm and Saturday 9am–1pm (Central Time). Orders placed after hours or on Sunday will be processed the next available business day.
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Delivery time-frames — once shipped, estimated delivery times depend on your location and the carrier. We are not responsible for delays caused by shipping carriers, weather, or other circumstances outside our control.
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Damaged shipments — if your order arrives damaged, please contact us within 48 hours of delivery with a photo of the damage and we will do our best to make it right.
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SECTION 05
Local Pickup
Local pickup is available for customers in the Memphis area. If you select local pickup at checkout, our address will be provided to you once your order has been confirmed. Please do not arrive before receiving pickup confirmation.
Pickup is available during our cooking hours: Monday–Friday 9am–4pm and Saturday 9am–1pm. Pickups are not available on Sundays.
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SECTION 06
Returns and Refunds
Because our products are perishable food items, we are generally unable to accept returns. However, your satisfaction matters to us.
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If your order arrives damaged or defective, contact us within 48 hours of delivery with a photo and we will offer a replacement or refund.
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If you're not satisfied with your purchase for another reason, please contact us and we'll do our best to find a fair solution.
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Canceled orders — if you need to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.
Refunds, when approved, are issued to the original payment method and may take a few business days to appear.
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SECTION 07
Food Safety & Allergen Notice
Please read this section carefully: Our products are made in a home kitchen that is not inspected by a state or local regulatory agency. Tami's Jami's products are sold in accordance with applicable Tennessee cottage food laws.
Our jams and preserves are made with fruits, sugar, pectin, lemon juice, and other natural ingredients. Common allergens that may be present include:
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Tree fruits (such as peaches, apples, plums, and pears)
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Berries (such as strawberries and blackberries)
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Citrus (such as oranges and lemons)
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Other seasonal or specialty ingredients listed on each product's label
Our kitchen is not free from common allergens. If you have a food allergy or sensitivity, please contact us before ordering so we can help you make an informed decision.
Our products are intended for human consumption by healthy adults. They are not intended to diagnose, treat, cure, or prevent any medical condition.
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SECTION 08
Intellectual Property
Everything on this website — including the Tami's Jami's name, logo, photos, text, and product descriptions — belongs to Tami's Jami's and may not be copied, reproduced, or used without our written permission.
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SECTION 09
Limitation of Liability
Tami's Jami's is a small home-based business. To the fullest extent allowed by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our total liability to you for any claim related to a purchase will not exceed the amount you paid for that order.
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SECTION 10
Governing Law
These Terms & Conditions are governed by the laws of the State of Tennessee. Any disputes will be resolved in the courts of Shelby County, Tennessee.
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SECTION 11
Changes to These Terms
We may update these Terms & Conditions from time to time. When we do, we'll update the "Last updated" date at the top of this page. Continued use of our website or placing a new order after changes are made means you accept the updated terms.